Nobody tells you this when you start out, but the real work begins around an objection sustained by loud meowing.
If you take only one thing from this, take this: a retainer paid in treats is not a bug. It is the product.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.

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